OE Wheels Reviews

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Resolved: Ripped off

Update by user Sep 11, 2018

Contacted OE wheels, talked to customer service department and they resolved the issue. They are sending me out the wheels.

Original review posted by user Sep 04, 2018
Fed x gave me a #to give to oe that my wheel order was lost I gave it to David and he said to file a police report how do you file a report when you never received them fed x lost them in the shipping process they all ways make you fill like a lair and they don’t believe you I own a large fence company and I would never treat my customers like that I would really like the wheels I order or my money back Mr dutton someone higher up in this company needs to handle this and they owe me apology for making me fill like I was lying I wonder how many orther customers they put through this please post anything about company if this has happen to you MR Dutton
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Resolved
ID
#1346691 Review #1346691 is a subjective opinion of poster.
Product
Oe Wheels Wheel
Reason of review
Problem with delivery
Loss
$900
Preferred solution
Let the company propose a solution
About 2 years ago, I received 4 chrome plated aluminum wheels for my C4 Corvette from OE Wheels. When they arrived the bag of lug nuts and valve stems was loose in one of the boxes (fortunately it was trapped on the inside of the wheel in the box or it would have...
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ID
#1548583 Review #1548583 is a subjective opinion of poster.
Location
Santa Ana, California
New Reviewer
Purchased some Tire Pressure Sensors from this company. They state that the sensors should last 7-9 years. But will only warranty them for 1 year. One has now failed just before the one year mark. I reported the issue after the one year mark. They state that this has...
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ID
#1230656 Review #1230656 is a subjective opinion of poster.
Location
Sarasota, Florida
Reason of review
Bad quality
Loss
$150
Preferred solution
Provide replacement
New Reviewer
They sell defective products, and do not make things right.
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1 comment
#1454458

We're sorry that you have not had the positive experience that we try to provide to each and every customer. We put all our products through a quality control regimen, and we stand behind them fully.

Please contact us so we may help resolve your issue. We also encourage you to check us out on BizRate, where you can see a full range of reviews.http://www.bizrate.com/ratings_guide/merchant_detail__mid--194533.html

ID
#1219342 Review #1219342 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

OE Wheels Ripoff

I purchased 4 chrome wheels for my 2007 Escalade. When they were mounted the tire company informed me 2 of the wheels couldn't be balanced and were out of round. After talking to my sales rep. Scott i was told they would have to see the readout from the spin test before they would agree to replace the wheels. One of them was way out of round but the other was right on the line of their acceptable standard even though it couldn't be balanced. They agreed to replace the worst one of the 2. Fast forward 10 months later I noticed the chrome was beginning to pit on all of the wheels. Due to a family tragedy i didn't take the time to call their office until 1 week after the anniversary of the day I bought them. I spoke to Scott again and explained the situation. He told me the warranty had expired a week ago and there was nothing they could do. I asked to speak to a manager and Dave came on the line. He offered me $50 off a new set of $1000 wheels. I told him that was ridiculous and i wanted 4 new wheels. He told me i must not have washed them every week and that's why the chrome was pitting. It's now been 17 months and most of the chrome is pitted. The 7 year old wheels I replaced actually look better than the 17 month old OE wheels. DO NOT WASTE YOUR HARD EARNED MONEY ON THE JUNK THEY ARE SELLING!
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3 comments
#1233208

Sounds like you should have taken better care of your chrome wheels. I have had three sets of their wheels and not one issue and the customer service was dead on...

#1489455
@PissedConsumer1233208

Gee out of all the comments I've read here,you are the only person that hasn't had an issue with their rims,and 3 sets at that,I do not believe this post at all,tons of complaints and 1 person has 3 perfect sets-Yeah OK,and I'm sure all 3 sets are on nicer vehicles than an Escalade.And how do you explain them replacing 2 of the worst rims that would not spin straight???? how could have not properly taking care of them cause them to be out of round??? Yeah I don't believe this reply at all.

#1667010
@PissedConsumer1489455

Your just reading a few comments out of 1000s of satisfied customers. A rim run out is required to verify if a wheel is out of round.

I work at a store that has top of the line equipment, we have a printer that will print out rim run out. 99 % of the time rims are within spec. Tire uniformity in the sidewall is usually problem. Rarely does a tire have even elasticity in the side wall.

A road force tire balanced will detect the “ high point “ or the firmest point in the tires sidewall, a road force machine can find the low point in the rim. These must be matched. Can tell you the hundreds of customers who have been told by other tire shops their wheels were out of round, come to find out the tires were so out of round they needed correct balancing or replacing. As to chrome pitting.

This is caused by lack of care. Chrome will pit if brake dust is allowed to build up without cleaning regularly , as well as dirt or mud.

25 years I’ve seen it all. We recommend waxing your chrome wheel , which will give added protection.

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ID
#887136 Review #887136 is a subjective opinion of poster.
Location
Fairfax, Virginia
Product
Oe Wheels Wheel
Reason of review
Damaged or defective
New Reviewer

Oe Wheels Customer Care Review

Horrible customer service and did not want to hear about how their products are sub-par. Can not get anyone to call me back. They did not even want to see their products finish peeling off. I offered pictures and even to send the wheels back on my expense. They claim they are OE, I do t think so. Please don't do business with them.
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ID
#866781 Review #866781 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Oe Wheels Customer Care
Reason of review
Poor customer service
New Reviewer

Oe Wheels Wheel Review

Finish on their "Original Manufacturer" wheels are now starting to peel. When I contacted them they said there is nothing they can do and this is not normal. How about taking them back and attempting to make a good gesture. Please be aware before you buy.
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ID
#865428 Review #865428 is a subjective opinion of poster.
Location
Chicago, Illinois
Product
Oe Wheels Wheel
Reason of review
Bad quality
Horrible company! I ordered one wheel. And they put a "hold" on my money ($190). Then I never got the wheel and I called, they said lets resubmit it, they then put another "hold" on ANOTHER ($190$)!! so I waited and still no wheel! I called them up. They discontinued...
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2 comments
#1466950

thanks for the warning

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ID
#829146 Review #829146 is a subjective opinion of poster.
Location
Lafayette, Louisiana
Reason of review
Problem with delivery

Bad service

I called them up about TPMS for my mini to make sure I order the right part and he assured me this was the part so I ordered it. WRONG installed it and didnt work so called and said it was a cash sale so I ordered the wrong part and told them I called to make sure and then he said they don't event have the right part and there was nothing I can do since it was mounted on the rim already
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ID
#804045 Review #804045 is a subjective opinion of poster.
Location
Jackson, New Jersey
Reason of review
Bad quality

OE Wheels - Corvette C5 Wheels Review from Mankato, Minnesota

OE Wheels got me for a set of the C5 Corvette style wheels on my 2002 Trans Am. First the wheels were on back order for two months and I could not get an honest answer on when they would be shipped. The wheels look great on the car and did balance fine but after 13 months on the car and appropriately 1500 miles I noticed the chrome on one of the rear wheels had started to flake off. I contacted their customer service department and the rep checked the date of purchase and told me there was nothing he could do because the wheels were outside of their 12 month warranty. I proceeded to explain to him the car is stored inside and had never seen salt or snow and that my car only has 35000 miles on it and is well cared for. The rep could not have cared less that this wheel is defective and was not interested in seeing the photos I had taken or had any concern for selling a poor quality product. I will be replacing these wheels with a quality US made product from a reputable company very soon.
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ID
#778309 Review #778309 is a subjective opinion of poster.
Location
Mankato, Minnesota
Reason of review
Bad quality

OE WHEELS RIP OFF BEWARE

DON,T LET OE WHEELS GET YOUR CREDIT CARD, THEY SENT ME TWO WHEELS I DID NOT ODER, AND THEY CHARGED MY CARD 352.00. I CALLED THIS *** HOLE SCOTT ABOUT FIVE TIMES. HE SAID UPS CAME TO PICK UP THE WHEELS SIX TIMES, AND WE WERE NOT HERE. BULL *** STORY WE HAVE A REPAIR SHOP WE ARE OPEN ALL DAY. AFTER SIX WEEK OF CALLING UPS SHOWS UP. NOW HE SAID HE CAN,T REFUND OUR MONEY UNTIL HE GETS THE WHEELS BACK. BECAUSE WE MY HAVE PUT ROCKS IN THE BOX. SO OE WHEELS CHARGED OUR CARD ON 9-3-2015 IT IS 10 -15-**** AND WE STILL DON,T HAVE A REFUND. AND WHEN YOU CALL SCOTT GETS AN ATTITUDE WITH ME LIKE I DID HIM WRONG.
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1 comment
#1163877

WOW . i was going to order today , not anymore . it seems like scott ( he seems to come up in a lot of complaints ) doesn't really care about service

ID
#717269 Review #717269 is a subjective opinion of poster.
Location
Staten Island, New York
Reason of review
Poor customer service
Loss
$352
Preferred solution
Full refund

They suck. Simply put.

First I had to wait 5 weeks after the site said the wheel was in stock, then they sent the wrong one! After being told that I had to pay to ship it back and ship it better than they had originally, then I would be reimbursed (if it wasn't damaged). It can not be this difficult. If the model car came with only one type of wheel and it is described on the site as that type then how do you send the wrong one? It states on the box that is not the same as what was listed. That's the first and last time for me.
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ID
#700192 Review #700192 is a subjective opinion of poster.
Location
Albany, Louisiana
Reason of review
Not as described/ advertised
Preferred solution
Full refund

OE Wheels - Wheels Review from Bellevue, Washington

Also have had the worst experience with buying oe wheels, wouldn't recommend them to anyone. Bought wheels from them and when I got them some of the chrome was chipped off . The guy told they were real . After calling them out on it, then he told me it was just a powder coating that they use and can't do nothing about it. THEY SUCK don't ever buy wheels from them. They're cheap,but you only get what you pay for.
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ID
#683160 Review #683160 is a subjective opinion of poster.
Location
Bellevue, Washington
Reason of review
Damaged or defective

OE Wheels - Deplorable customer Service

After repeatably contacting their customer service line and being told the wheels I ordered were on back order and were going to be shipped when they arrived, the wheels I had ordered and purchased were removed from the website as no longer available. According to their customer service rep., the wheels are no longer available and no additional wheels are on order. He could not explain why but was happy to refund my money. The Company did not contact me to tell me this. I had waited over a month and a half on back order to get these wheels. The company did not provide a email, letter, or any other notification that the wheels were no longer available. Insufferable customer service!
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ID
#554014 Review #554014 is a subjective opinion of poster.
Location
Houston, Texas
Reason of review
Poor customer service

OE Wheels LLC Reviewed in Video

Here's the video of my purchase. https://www.youtube.com/watch?v=1zSMMkNWchg You should know that these guys have almost 1 million views and thousands of posts views on this thread that is full of positive reviews. http://ls1tech.com/forums/wheels-tires/116****-got-oe-wheels-we-need-your-images-dont-quote-pics.html These guys have been long time members of LS1tech.com and they have always followed through for us. I just thought I'd share some positives and let you see how excited you are going to be when you open that box and put your new wheels. I have received a ton of compliments and they do not seem to stop. Great company to deal with.
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ID
#441228 Review #441228 is a subjective opinion of poster.
Location
Orlando, Florida

OE Wheels LLC - The BEST in the industry

I badly damaged two of my wheels on my '07 Cadillac Escalade. I love this car, and it was painful to drive my baby with 2 scratched up shoes. Needless to say I wasn't going to pay the dealership what they wanted for replacments. That's when I found OE Wheels. Within in 3 days I had 4 new replacements for half of what the dealer wanted for 2 wheels. They expedited my order and new 10 times more than the guys are the dealership. Quality is great, ride is great and the price is perfect. These guys have thousands of positive reviews on LS1tech.com, and that's why I decided to go with them. They are a first rate outfit.
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ID
#441001 Review #441001 is a subjective opinion of poster.

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