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Poor quality chrome wheels.

About 2 years ago, I received 4 chrome plated aluminum wheels for my C4 Corvette from OE Wheels. When they arrived the bag of lug nuts and valve stems was loose in one of the boxes (fortunately it was trapped on the inside of the wheel in the box or it would have...
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#1548583 Review #1548583 is a subjective opinion of poster.
Location
Santa Ana, California
New Reviewer

Resolved: Ripped off

5.0
Update by user Sep 11, 2018

Contacted OE wheels, talked to customer service department and they resolved the issue. They are sending me out the wheels.

Original review posted by user Sep 04, 2018
Fed x gave me a #to give to oe that my wheel order was lost I gave it to David and he said to file a police report how do you file a report when you never received them fed x lost them in the shipping process they all ways make you fill like a lair and they don’t believe you I own a large fence company and I would never treat my customers like that I would really like the wheels I order or my money back Mr dutton someone higher up in this company needs to handle this and they owe me apology for making me fill like I was lying I wonder how many orther customers they put through this please post anything about company if this has happen to you MR Dutton
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#1346691 Review #1346691 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$900
Preferred solution
Let the company propose a solution
New Reviewer

Poor Quality Products

2.0
Purchased some Tire Pressure Sensors from this company. They state that the sensors should last 7-9 years. But will only warranty them for 1 year. One has now failed just before the one year mark. I reported the issue after the one year mark. They state that this has...
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#1230656 Review #1230656 is a subjective opinion of poster.
Location
Sarasota, Florida
Reason of review
Bad quality
Loss
$150
Preferred solution
Provide replacement
New Reviewer

Dishonest dealings

They sell defective products, and do not make things right.
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1 comment
#1454458

We're sorry that you have not had the positive experience that we try to provide to each and every customer. We put all our products through a quality control regimen, and we stand behind them fully.

Please contact us so we may help resolve your issue. We also encourage you to check us out on BizRate, where you can see a full range of reviews.http://www.bizrate.com/ratings_guide/merchant_detail__mid--194533.html

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#1219342 Review #1219342 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

OE Wheels Ripoff

I purchased 4 chrome wheels for my 2007 Escalade. When they were mounted the tire company informed me 2 of the wheels couldn't be balanced and were out of round. After talking to my sales rep. Scott i was told they would have to see the readout from the spin test before they would agree to replace the wheels. One of them was way out of round but the other was right on the line of their acceptable standard even though it couldn't be balanced. They agreed to replace the worst one of the 2. Fast forward 10 months later I noticed the chrome was beginning to pit on all of the wheels. Due to a family tragedy i didn't take the time to call their office until 1 week after the anniversary of the day I bought them. I spoke to Scott again and explained the situation. He told me the warranty had expired a week ago and there was nothing they could do. I asked to speak to a manager and Dave came on the line. He offered me $50 off a new set of $1000 wheels. I told him that was ridiculous and i wanted 4 new wheels. He told me i must not have washed them every week and that's why the chrome was pitting. It's now been 17 months and most of the chrome is pitted. The 7 year old wheels I replaced actually look better than the 17 month old OE wheels. DO NOT WASTE YOUR HARD EARNED MONEY ON THE JUNK THEY ARE SELLING!
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3 comments
#1233208

Sounds like you should have taken better care of your chrome wheels. I have had three sets of their wheels and not one issue and the customer service was dead on...

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#1489455
@PissedConsumer1233208

Gee out of all the comments I've read here,you are the only person that hasn't had an issue with their rims,and 3 sets at that,I do not believe this post at all,tons of complaints and 1 person has 3 perfect sets-Yeah OK,and I'm sure all 3 sets are on nicer vehicles than an Escalade.And how do you explain them replacing 2 of the worst rims that would not spin straight???? how could have not properly taking care of them cause them to be out of round??? Yeah I don't believe this reply at all.

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#1667010
@PissedConsumer1489455

Your just reading a few comments out of 1000s of satisfied customers. A rim run out is required to verify if a wheel is out of round.

I work at a store that has top of the line equipment, we have a printer that will print out rim run out. 99 % of the time rims are within spec. Tire uniformity in the sidewall is usually problem. Rarely does a tire have even elasticity in the side wall.

A road force tire balanced will detect the “ high point “ or the firmest point in the tires sidewall, a road force machine can find the low point in the rim. These must be matched. Can tell you the hundreds of customers who have been told by other tire shops their wheels were out of round, come to find out the tires were so out of round they needed correct balancing or replacing. As to chrome pitting.

This is caused by lack of care. Chrome will pit if brake dust is allowed to build up without cleaning regularly , as well as dirt or mud.

25 years I’ve seen it all. We recommend waxing your chrome wheel , which will give added protection.

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#887136 Review #887136 is a subjective opinion of poster.
Location
Fairfax, Virginia
Reason of review
Damaged or defective

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Oe Wheels Customer Care Review

1.3